ExploreDomRep
E-ticket Help

Privacy Policy

Effective date: March 2026

1. What data we collect

When you use ExploreDomRep's e-ticket assistance service, we collect the information you provide to complete your Dominican Republic e-ticket form. This includes:

  • Full name and date of birth
  • Email address
  • Passport number, issuing country, and expiry date
  • Travel itinerary details (flight numbers, dates, accommodation)
  • Passport scan or photo (if you use our document upload feature)

We do not collect payment card details directly — payments are processed by a third-party payment processor.

2. How we use your data

We use the information you provide solely to:

  • Complete and submit your Dominican Republic e-ticket form on your behalf
  • Send you a confirmation email with your submission details and QR code
  • Respond to support inquiries related to your submission

We do not use your data for marketing purposes, and we do not sell or share your personal information with third parties for commercial purposes.

3. How we store your data

Submission data is stored in Supabase, a cloud database platform. Data is encrypted at rest and in transit. We retain submission records for up to 90 days to allow for support requests, after which they are automatically deleted.

Passport scans and travel document images are treated as sensitive data and are deleted within 90 days of upload. We do not retain document images beyond this period.

4. Third-party services

We use the following third-party services to operate ExploreDomRep:

  • Anthropic — used for OCR (optical character recognition) to extract passport and flight information from uploaded documents. Document data is processed according to Anthropic's data handling policies.
  • Resend — used to send transactional confirmation emails to customers. Your email address is passed to Resend solely to deliver your confirmation.
  • Supabase — used for secure database storage of submissions.

5. Cookies and tracking

ExploreDomRep does not currently use advertising or analytics cookies. We use only functional cookies necessary for the operation of our service (for example, to maintain your session while completing a form). We do not use tracking pixels or third-party advertising networks.

6. Your rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request deletion of your personal data before the automatic 90-day retention period
  • Contact us with questions or concerns about how your data is handled

To exercise any of these rights, contact us at the address below.

7. Contact

For privacy-related questions or data requests, contact us at: support@exploredomrep.com