Terms of Service

1. What ExploreDomRep is

ExploreDomRep is an independent travel assistance company. ExploreDomRep is operated by Caribbean Travel Tours LLC. We help travelers complete and submit their Dominican Republic e-ticket forms. We are not a government agency, and we are not affiliated with the Dominican Republic government or any official immigration system.

The Dominican Republic e-ticket (formulario de viaje) is a government requirement. You can complete it yourself for free on the official government portal. ExploreDomRep charges a service fee to do this on your behalf — we handle the form, check for errors, and submit it for you.

2. What you agree to

By using ExploreDomRep's service, you agree to:

• Provide accurate, complete, and truthful information for your e-ticket submission
• Pay the service fee at the time of submission
• Accept that you are responsible for the accuracy of the information you provide
• Not use ExploreDomRep for fraudulent or illegal purposes

3. What we provide

ExploreDomRep provides form completion and submission assistance. When you submit an order, we will:

• Review the information you have provided
• Complete the official Dominican Republic e-ticket form on your behalf
• Submit the form and provide you with confirmation
• Forward your QR code and submission confirmation via email

Service delivery: Our service is considered fully delivered upon (a) receipt of your form data by our system, and (b) successful submission of the completed e-ticket form to the Dominican Republic government portal. The confirmation email with your QR code is provided as an additional convenience. Steps (a) and (b) constitute full performance of our digital service.

We do not guarantee entry into the Dominican Republic. Entry decisions are made solely by Dominican immigration authorities.

4. No government affiliation

ExploreDomRep is an independent private company. We are not affiliated with, endorsed by, or connected to the Dominican Republic government, the Dirección General de Migración, the Ministry of Tourism, or any other official authority. Service fees paid to ExploreDomRep are for our assistance service only and are entirely separate from any government fees or requirements.

5. Tours, activities, and affiliate links

ExploreDomRep displays tours and activities sourced from third-party providers, including Viator. When you click a tour link and make a booking, you are purchasing directly from the third-party provider — not from ExploreDomRep.

ExploreDomRep earns affiliate commissions on bookings made through links on our site. This does not affect the price you pay. Our revenue comes from two sources: the e-ticket assistance service fee and affiliate commissions on tours and activities.

ExploreDomRep is not the tour operator. We do not control and are not responsible for tour availability, pricing, quality, cancellations, or refunds. All booking-related inquiries, cancellations, and refund requests for tours must be directed to the provider (e.g., Viator) according to their terms and policies.

6. Limitation of liability

ExploreDomRep is not liable for errors resulting from inaccurate information provided by the customer, changes to government requirements, denial of entry by Dominican immigration, or delays in processing caused by the government's e-ticket system. Our liability is limited to the service fee paid for the affected order.

7. Refund policy

The ExploreDomRep service fee is non-refundable once your form data has been submitted to ExploreDomRep for processing. By completing the checkout process, you explicitly agree that our digital service begins immediately upon receipt of your form data and you waive any right of withdrawal.

If we are unable to complete your submission due to a fault on our side, we will issue a full refund. Refund requests for other reasons (change of travel plans, incorrect information provided, duplicate orders) will be considered on a case-by-case basis. Contact us at support@exploredomrep.com within 48 hours of purchase.

Filing a chargeback or payment dispute with your bank or credit card company without first contacting us constitutes a breach of these Terms. We reserve the right to submit evidence of your authorization, consent, and service delivery to your financial institution in response to any dispute.

8. Dispute resolution

Before initiating any chargeback, payment dispute, or bank reversal, you agree to contact ExploreDomRep at support@exploredomrep.com to attempt resolution. We respond to all inquiries within 24 hours.

We retain transaction records, consent logs, IP addresses, browser information, and service delivery confirmations. This information may be submitted as evidence in response to any payment dispute filed with your bank or credit card company.

If a chargeback is filed and we successfully defend it, you agree that any dispute fees assessed by our payment processor may be passed on to you.

9. Governing law

These terms are governed by the laws of the United States of America. Any disputes arising from the use of ExploreDomRep's services will be subject to the exclusive jurisdiction of the federal and state courts located in the United States.

10. Contact

Questions about these terms? Contact us at support@exploredomrep.com

Caribbean Travel Tours LLC (ExploreDomRep) · 450 Century Parkway, Suite 250, Allen, TX 75013, USA